Refund policy
π Bougie Grab Purchase Policy
Thank you for shopping with Bougie Grab! Weβre dedicated to bringing you stylish surprises, quality items, and the ultimate mystery-scoop experience. Please take a moment to review our policy before placing your order.
ποΈ Order Cancellations
-
Orders may be canceled within 24 hours of purchase by emailing us at bougiegrab@gmail.com.
-
After 24 hours, cancellations cannot be accepted, as your mystery scoop will already be in process.
π Returns & Exchanges
-
Because each scoop is a unique, hand-picked surprise, returns and exchanges are not available once your order has been processed.
-
We recommend reviewing your order carefully before completing your purchase.
β¨ Damaged or Defective Items
-
If your order arrives damaged or defective, please take a clear photo or video of the item and its packaging upon opening.
-
Send the image/video and your order details to bougiegrab@gmail.com within 3 days of delivery.
-
Our team will review the issue and, if applicable, provide a replacement or refund.
By completing your purchase, you agree to these terms.
If you have any questions or need assistance, feel free to reach out to us at bougiegrab@gmail.com β weβll respond within 36 hours.
β¨ Thank you for being part of the Bougie Grab experience! β¨